Returns Policy

Change of mind:

Our policy lasts 14 days. We accept change of mind returns. In order to be eligible for a refund, you have to return the items within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in the original packaging.

For change of mind returns, return shipping needs to be paid by buyer side.

Return Shipping

Please contact our service team to get the return address.

We take full responsibility for the bike quality, if your products arrives damaged, faulty, please kindly contact service team within the return window.

For size too big/small returns, return shipping needs to be paid by buyer side, so please kindly check the size chart and leave a note of your kids height, so that we can check the size for you.

Return postage for such big items like bikes can be expensive, so if you decide to exchange the bike with us, we offer to share our discounted shipping rates with you, prices usually around $20-35 per bike.

Pls mail services@auskyaustralia.com.au to send return request.

Dead on Arrival (DOA) or Faulty Item Cases

We will provide a 14-day return policy from day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).

Warranty Claim and Returns Procedure

In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact us via email to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.